BAD SERVICE from BEST BUY

I sent an email to the random customer service inbox for Best Buy today and stated this:
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VERY POOR CUSTOMER SERVICE! I AM NEVER GOING TO BUY FROM BEST BUY AGAIN!

I called 888-bestbuy because my MP3 player was sent to the wrong address. I changed my delivery address prior to the order, but for some reason (mistakes happen), it shipped to an old address. I have not lived there for almost 2 years and the package shipped USPS so I call to see if the staff could assist me.
First person I spoke with told me it was my fault, nothing they could do, I would just have to suffer (paraphrasing a little). So I asked to speak with a supervisor. The supervisor, who stated his name was JP, got on the phone and cussed me out and said I was completely at fault, why did I not do it right the first time, (yelling the entire time) and when I asked him to stop arguing and yelling at me he said he wasn't, said I would have to go get it out of the mailbox from the other house, and then asked if there was anything else he could do, I said I wanted to speak to his superior and he said "No, you are not going to speak to anyone else, I know the policies and you are not going to get any more time from us" and hung up the phone on me.
It took me a while to calm down and call back. I asked Katrina to let me speak with a supervisor, she asked what the problem was, I explained and she stated she would put in a trouble ticket with the delivery folks and try to get it fixed. If I don't get it by Jan 24, she said I could call back and they would do a lost delivery for it.
It's a $60 MP3 player. I do appreciate the young lady who I spoke with the 2nd time, but I believe whoever I spoke with the 1st time should be fired without question.

I am sure I will get no response.